Online Quality Resource Guide

The Guide provides annotated links to online resources focused on Dr. Deming's System of Profound Knowledge, System Thinking, Statistics, Continuous Improvement, Joy in Work, Customer Focus, Learning Organizations, Quality Management and Innovation.
deming.eng.clemson.edu/onlineq.html

BPR Online Learning Center

The learning center offers an index of BPR articles, an online tutorial series, benchmarking studies, yellow pages for BPR resources, and information on reengineering toolkits and document templates for project teams.
www.prosci.com/

Benchmarking - Consortium

Consortium for Higher Education Benchmarking for academic environments.
cheba.com/index.html

Upward Feedback

Web processed Upward Feedback and phased 360 Feedback - managers and teams plan improvement together. Self-Managing Teams, Best Practice and Benchmarking.
www.upwardfeedback.com.au/

The Booth Company

The latest information about 360 degree feedback for measuring leadership, management and organization effectiveness. Secure web-based feedback surveys are featured.
www.boothco.com/

International Institute for Internet Industry Benchmarking (I4B)

Multi-company consortium dedicated to identifying best practices in Internet Industry Strategies.
www.iiiib.org/

Shared Services Benchmaking Association

An association of shared services managers to compare operating performance and identify the best business practices.
www.ssbenchmarking.org/

Strassmann, Inc.

Strassmann offers consulting and analytical services for effective corporate information management. Site contains several resources including assessments and white papers.
www.strassmann.com/consulting/

International Contract Management Benchmarking Association

Association of corporations with contract management processes.
www.icmba.com/

Capability Snapshot

Provides a technology-based survey methodology for organizations.
www.capsnap.com/

The Importance of Market Research


By Justin Kander

Marketing is a versatile, competitive world, and when developing your marketing plan, odds are you will not get it right the first time. You need time to learn about the demographics, geography, and psycho graphics of your customers before your marketing can really be effective. That is why it is important to not stick with your first plan, as you will need to change it frequently for one reason or another.

A good phrase to live by in marketing is, "Learn from your mistakes." Sometimes testing happens naturally. Some of your marketing campaigns will fail, but instead of getting discouraged, analyze what went wrong. Maybe you advertised through the wrong medium, or to the wrong demographic. Collect all the mistakes you have made and really look at them; do not try to forget or ignore them, you have to face your mistakes if you want to be successful.

If you hate making mistakes and want to get it right the first time, there is a way, and that is market research. However, full on market research is incredibly expensive and small businesses cannot afford it, but light end market research is possible. Basically, you just have to look at the demographic of your competitors and make that your demographic. It's not that easy, though. Demographics may vary between businesses of the same nature, and that is where testing comes in. You need to test if that demographic works for you, and if it does not, you need to test another demographic.

You should not spend a lot of money on market tests. The purpose, after all, is to find the medium and demographic through which you should advertise or market. For example, if you have a website, you might want to try out banner advertising. Don't spend a lot of money at first, only spend a little and see the ROI. If the conversion is good, you know you will want to keep advertising through that medium. Executing so many marketing tests is time-consuming and costly, but it all pays off when you finally develop an effective, recyclable marketing campaign.

Justin Kander works with http://www.getprocash.com to give people tons of ways to make money online.

A7

Pay Per Clicks


By Chad Sandifer

There are many advertising options out there for small and large businesses alike. A new phenomenon that has recently hit the scene is the use of sponsored link searches for advertising needs. Are sponsored links really the best way to allocate valuable advertising dollars?

A re occurring complaint I hear from many of my customers is that sponsored links are not developing the return on investment they desire. There are several key reasons to why this may be occurring. Sponsored links, or pay per click advertising, are links on the right hand side of most search engines. These links, historically, are only used by approximately 30% of the online search market. By using only sponsored links in your online marketing campaign, you have essentially cut out 70% of the market that may be searching for your business. Further, did you know that there is a constant bidding war on the sponsored side of the page? Business are having to spend valuable working time managing their sponsored link page to make sure the are staying on the first page, while not breaking the bank. Because most consumers don't search past the first page of search engines, it is a constant war to "out bid" your competitors and stay in those valuable spots. But what is to keep your competitors from clicking your links and costing you tons of money and headaches? Thankfully, Google (among others) have allowed you to set certain limits on the amount of money you wish to spend monthly on sponsored link searches. While pay per click ads may get you some form of business, I do not believe they are the end all in online marketing. It is important to recognize several key factors when thinking about investing in pay per clicks.

1) How can I minimize "fraudulent" clicks by my competitors

2) Are their other online options, for around the same cost, which can give me a better return on investment? and

3) Am I willing to cut our 70% of the search market by spending money on sponsored links?

For some businesses, pay per clicks work. I am not advocating that they don't. The law of "big numbers" may come into play here where if you do something long enough, the average return will be worth the investment. I have found other advertising mediums that allow my customers a better, more stable, return on their investment. Diversity is the key to the marketing game and in order to advertise to all corners of a market, it is necessary to weigh your options and decide if you have the time, and money, to play the "big numbers" game.

Chad Sandifer
http://www.tenlist.com

R7

Google Docs - An Essential Blogging Tool?


By Tony Bedford

In managing my blog one of the tools I rely on is Google Docs. In this article I provide an introduction to Google Docs and explain its advantages to those running an blog.

What is Google Docs?

Google Docs is best summarized as a completely web-based, simplified, free version of Microsoft Office. It provides basic functionality such as word-processing, spreadsheets and presentations. The fact that it is an online service gives it a number of advantages, but there are also one or two disadvantages you need to be aware of.

Web-based service

The fact that Google Docs is an online service has a great advantage, you can work on a document from anywhere you have Internet access and a browser. This is more convenient than it sounds. For example, I have several computers and, using OpenOffice, I might create a Word-compatible document on, say, my desktop computer. If I am then on the road I don't have access to that document from my laptop as the document might still be on my desktop computer's hard-drive.

There are ways to transfer between computers, and one technique I used in the past was to email the document to Hotmail. This ensured that I could access the document from any of my computers and it was backed-up by Microsoft. This wasn't convenient though as I ended up having several versions of the document on different computers and keeping track of the current version proved difficult. Google Docs solves this problem as all the documents you create are hosted by Google. You can access your documents from any computer that has a browser and Internet access.

Summary

I would say I am addicted to Google Docs and find it to be an essential part of running my blog - it is one of the main reasons I use Blogger. It is convenient, easy to use and being able to store your documents (and publish them) on the web is a huge advantage. I no longer have to transfer documents between computers or worry about issues such as versioning. It is very easy to be able to export the documents to a local file, such as a PDF. So far, I have found Google Docs to be invaluable.

Google Docs can be found at http://docs.google.com

Tony Bedford first started blogging in March 2000. Tony currently maintains a free guide to more profitable blogging at http://the-business-of-blogging.blogspot.com


A5

Entrepreneurs - Why Use Free Tools To Grow Your Business? (Hint - Its Not What You Think)


by Tonya R. Taylor

To help you "Fake It Until You Make It", entrepreneurs and small business owners need to consider two critical objectives: the ability to act big on a small budget and look like a high quality-professional.

In order to accomplish these objectives you need to assess how technology can help you. If you're seriously interested in succeeding, answer these questions:

1. What tools will propel my business to the next level?

2. What tools are needed to run my business?

3. What tasks can be automated?

4. What tools will save time and increase efficiency?

5. What training is needed?

6. What tools will enhance customer relations?

7. What tools will enhance partnership relations?

8. What tools will enhance employee relations?

9. What tools are needed for data security?

10. What tools will make the business more competitive?

Before making a technology purchase, growing companies must consider the return on investment. Unfortunately, some benefits might not be tangible or cash may not be available to justify a purchase.

Since, you don't risk a cent, now is the time to make technology your BFF (Best Friend Forever). Take advantage of FREE technology tools, not just because they are FREE but to defy the odds, out perform competitors, increase revenue and propel your small business to the next level.

"101 Free Tools to Grow Your Business" (http://www.101freetools.com) is a handy FREE reference guide for small business owners who don't want to waste MONEY. You'll get the tools YOU need to power up your business fast! If you want to solve tomorrow's technology needs today visit http://www.101FREETools.com to get your FREE copy of this special report.

R5
Google
 

Yahoo Search Engine News

Global stocks at 5-1/2 year lows (Reuters)

A pedestrian walks along a side street in Seoul November 20, 2008. (Jo Yong-Hak/Reuters)Reuters - World stocks dropped to 5-1/2 year lows and oil hit 22-month troughs as investors reacted to dire Federal Reserve warnings on the economy and fears about the viability of major U.S. auto makers and bank giant Citigroup.



Prolonged recession looms (Reuters)

An employee works behind a monitor displaying stock information at a securities company in Taipei November 20, 2008. (Nicky Loh/Reuters)Reuters - Global economic misery spread on Thursday with the Federal Reserve predicting U.S. recession well into 2009, Japan's exports to Asia falling for the first time in six years and another sharp sell-off on global equity markets.



Prospect for auto bailout dims (Reuters)

Robert Nardelli, chairman and CEO of Chrysler, listens while G. Richard Wagoner, chairman and CEO of General Motors, responds to a question while testifying before the Senate Banking, Housing and Urban Affairs in a hearing on 'Examining the State of the Domestic Automobile Industry,' on Capitol Hill in Washington November 18, 2008. (Molly Riley/Reuters)Reuters - Chances dimmed that a last-minute plan being crafted by Republican senators, with White House support, to provide $25 billion to bail out U.S. automakers would receive enough backing from Democrats to pass before the end of this week.



Financials need at least $1 trillion: analyst (Reuters)

Pedestrians are reflected in the window of a Citibank branch in Hong Kong's financial Central District November 18, 2008. (Bobby Yip/Reuters)Reuters - The U.S. financial system still needs at least $1 trillion to $1.2 trillion of tangible common equity to restore confidence and improve liquidity in the credit markets, Friedman Billings Ramsey analyst Paul Miller said.



Citi to use scalpel not axe in trimming Asia units (Reuters)

People walk past a Citibank branch in Shanghai November 20, 2008. (Aly Song/Reuters)Reuters - Citigroup is scrambling to slash costs in the face of collapsing investor confidence, but the embattled bank is unlikely to retreat from Asia, its strongest performing region.



Business Portal News

9 tips for the Google Mobile App for iPhone
Here are some tips to help you get the most out of Google’s new Mobile Application for the iPhone. To get Google Mobile App on your iPhone, go to the App Store and search for “Google Mobile App,” or click on this link to install from a computer. If you have an older version of Google [...]

Google Adds Voice Recognition to iPhone App
I have a very good feeling about Google’s new iPhone app that does voice recognition. I’ve been playing with this voice recognition application for several weeks and I have to say that I’m really impressed. First and foremost, the voice recognition works really well. Crazy long-tail specialized vocabulary is tricky (more on that later), but [...]

A word about metrics, part III: market share of Google Docs?
I’m not sure what Google Docs market share is, but I thought it would be interesting to mention a couple data points and add a new data point. Data point #1: Compete. Compete just estimated that 4.4M visitors stopped by Google Docs in September, which is just a hair below 2.4% of the U.S. online population, [...]

Pubcon/WebmasterWorld conference, here I come!
I arrive Wednesday afternoon for the 2008 Pubcon conference, and I’ll be staying until after the networking event on the last day, which is the heart of the event. It’s the heart because the networking event is held at a pub, and the original idea of Pubcon was that some of the best parts of [...]

Fun email
Every so often I get an email like this: Dear Webmaster, I have browsed your site and I’m interested in purchasing advertising space in it. I am mainly interested in placing a new page on your site with content and links that I will supply. Please let me know if you would like to discuss this further or if [...]

NY Times Business

Stocks Are Hurt by Latest Fear: Declining Prices
The Dow fell below 8,000 as concern spread that the economy might be facing a chronic and debilitating decline in prices.


After Losses, Pensions Ask For a Change
Some of the nation’s biggest companies want Congress to roll back rules requiring them to put more money into pension funds.


Shares Near 6-Year Low, With More Losses Feared
As the stock market tumbled to its lowest level in nearly six years, traders and many others were asking the same question: Where is the bottom?


Nordic Countries to Lend Iceland $2.5 Billion
Finland’s Finance Ministry said that four Nordic countries would lend Iceland $2.5 billion to help the country recover from its economic meltdown.


Asian Markets Reflect Wall Street’s Drop
Asian stock markets opened sharply lower, reflecting an equally strong sell-off on Wall Street and in Europe overnight.


Google News

CIGNA HealthCare's Colorectal Cancer Screening Program Named a ... - MarketWatch

CIGNA HealthCare's Colorectal Cancer Screening Program Named a ...
MarketWatch - Nov 18, 2008
The finalists will be honored during the 2009 Best Practices Conference & Exhibit, April 1-2, 2009, in Orlando, Fla. While the American Cancer Society says ...

Calyptus Consulting Group announces Multi-Client Study to Measure ... - PR Web (press release)

Calyptus Consulting Group announces Multi-Client Study to Measure ...
PR Web (press release), WA - 2 hours ago
This report will describe best practices in people, processes, and systems leading to cost savings. In order to ensure the highest quality product possible, ...

Preparing for ERP with Manufacturing Best Practices - IndustryWeek

Preparing for ERP with Manufacturing Best Practices
IndustryWeek - Nov 6, 2008
However, manufacturers that undertake peer-group benchmarking and best business practices face a much more optimistic scenario. When these well-prepared ...

Online networking tools help procurement execs recruit new talent - Purchasing.com

Online networking tools help procurement execs recruit new talent
Purchasing.com, MA - Nov 19, 2008
Finding and recruiting new suppliers and benchmarking best practices are certainly examples, in addition to the usual professional networking done at ...

Centene Corporation a Finalist in URAC's Annual Best Practices ... - WELT ONLINE

Centene Corporation a Finalist in URAC's Annual Best Practices ...
WELT ONLINE, Germany - Nov 13, 2008
Centene and other finalists from across the nation will be honored at URAC 2009 Best Practices in Health Care Consumer Empowerment and Protection Conference ...
CBA's Innovative Program for Managing Depression Earns National ... MarketWatch
all 19 news articles

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